Mike Landman

Mike Landman

Observations On Business. Maybe a Little Preening. And A Few Lessons Learned.

Charging for deliverables, not effort

Here is something extraordinary: A hospital charging for results, not effort. Yep, surgery that works, guaranteed.

Ripple figured this out 4 years ago when we banned charging for time, and focused only on what our results should be. We’re not perfect at it (yet), but everyone is aligned with the customer. Customers want less problems – not to get charged more money when problems occur.

What if attorneys worked like this? CPAs? Everyone?

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