I received an email over the weekend from a client that had experienced service difficulty. An excerpt:
"I read your blog from time to time, a lot about conducting
good business, etc. Seriously Mike, when’s the last time I’ve heard
When you read something and it stings? That’s because it’s true.
When we get busy, sometimes we ignore the important stuff. Spreadsheets are not the important stuff. Customers are.
If you are a client of ours, and you are reading this, expect to hear from me this week.
JM, if you are reading this – thanks for the wake-up call.