Mike Landman

Mike Landman

Observations On Business. Maybe a Little Preening. And A Few Lessons Learned.

I laughed, I cried…no, I just cried.

Normally not one to post links to audio or video "funnies," this came across to me this morning.

It is the audio of a gentleman trying to close his AOL account. Of course AOL has virtually no reason to exist anymore, so they feel they can no longer earn customers – they must con them.

But even AOL doesn’t want thier customer service folks acting like this. I said it once before: If you are running a company, get down to the front lines. People like this will kill you.

1 Comment

  1. wom

    I’ve never used AOL so I can’t relate, but I thought this was the funniest thing.

    I first thought it wasn’t real. Like some guy put it together for fun. I learned otherwise after his story gained media attention.


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