"We have got to get them to understand that this is important."
Someone said this in a managers meeting once, not too long ago. Well, actually, we had all said it at one point in time over the previous 14 months. About how we – The Managers – needed the get them – The Employees, to do something or other.
"When did they become ‘them’?" someone asked.
My heart actually stopped. I knew right then that something was awry. We were not lean enough. Lean organizations are too busy fighting for The Cause to have a them.
And when I came upon the decision to make a management change (that’s a euphemism for firing your friends) a few weeks later, I knew what Ripple 3.0 had to look like. It had to look like Ripple 1.0.
There is no them.